Shipping policy
Shipping policy
Rhino Bins currently delivers to addresses within mainland England and Wales.
Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Charges may vary depending on the products ordered, the delivery address and the available delivery service.
Order processing
Orders are processed as quickly as possible after payment has been confirmed. Orders placed on weekends or UK bank holidays will begin processing on the next working day.
Once your order has been dispatched, we will send you a confirmation email with tracking information where available.
Delivery times
Any delivery estimate shown on our website or at checkout is an estimate rather than a guaranteed delivery date. Deliveries may be affected by courier delays, severe weather, public holidays or other circumstances outside our reasonable control.
If an order contains multiple products, they may arrive in separate deliveries.
Delivery address
Please check that your delivery address and contact details are correct before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Missed or unsuccessful deliveries
If nobody is available to receive the delivery, the courier may leave instructions, attempt delivery again or take the parcel to a collection point. Additional charges caused by an incorrect address or repeated unsuccessful delivery attempts may be payable by the customer where permitted by law.
Damaged, missing or incorrect orders
Please inspect your order when it arrives. If it is damaged, incomplete or incorrect, contact Rhino Bins as soon as possible through the contact details on our website. Include your order number and photographs of the parcel and product where relevant so we can investigate.
If tracking shows an order as delivered but you have not received it, please check with other members of your household, neighbours and any safe location before contacting us.
Delays and lost parcels
If your order is significantly delayed or appears to be lost, contact us with your order number. We will investigate the delivery with the courier and explain the available next steps.
Contact us
For questions about shipping or an existing delivery, please use the contact information provided on the Rhino Bins website at rhinobins.co.uk.
This policy does not affect your statutory rights under UK consumer law.